Man with Van Hampton Wick Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Hampton Wick provides removal, transport and associated services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, firm or organisation requesting the services.
Service means any removal, transport, loading, unloading, packing, storage, delivery or related service provided by Man with Van Hampton Wick.
Vehicle means any van or other vehicle used to carry out the service.
Goods means any items, property or belongings that are the subject of the service.
2. Scope of Services
Man with Van Hampton Wick provides man and van services, including local household removals, small office moves, furniture transport, student moves, and collection and delivery of items within Hampton Wick and surrounding areas. All services are subject to availability and these Terms and Conditions.
The exact details of the service, including date, time, duration, number of staff, vehicle size and any special requirements, will be agreed with you at the time of booking and confirmed verbally or in writing where applicable.
3. Booking Process
Bookings can be made by contacting Man with Van Hampton Wick and providing full and accurate details of the service required. This includes collection and delivery addresses, access information, type and quantity of goods, preferred date and time, and any special handling requirements.
All bookings are subject to availability and are not confirmed until you receive explicit confirmation from Man with Van Hampton Wick. We reserve the right to decline a booking for any reasonable reason, including but not limited to safety concerns, access difficulties, legal restrictions, or lack of availability.
It is your responsibility to ensure that all information provided at the time of booking is complete and correct. Any changes may affect the quoted price and the time required to complete the work. Where significant changes occur, we reserve the right to revise the quote or decline to continue with the service.
4. Quotations and Pricing
Quotations are based on the information you provide at the time of enquiry. Prices may be calculated on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.
Quotes generally include the use of a vehicle and the agreed number of movers for the confirmed duration, subject to fair use. Additional charges may apply for waiting time, extended hours, additional movers, extra journeys, congestion or clean air zone charges, parking fees and penalties arising from circumstances beyond our control.
All prices are exclusive of any local authority charges or third party fees unless expressly stated otherwise. If additional work is requested on the day of the move, or if the job takes longer than estimated due to reasons outside our control, we may charge an additional fee based on our standard rates.
5. Access and Parking
You are responsible for ensuring suitable access at both collection and delivery addresses. This includes arranging any required parking permits or permissions in good time before the service date.
If suitable parking is not available, we may need to park at the nearest permitted location, and any additional walking distance, time or risk will be at your cost and responsibility. Any parking fines, penalties or tow-away charges incurred as a direct result of inadequate parking arrangements or inaccurate information provided by you will be added to your final bill.
6. Client Responsibilities
You must ensure that all goods are properly packed and ready for transport unless packing services have been specifically agreed. Fragile and valuable items should be securely protected and clearly labelled as fragile.
You must be present, or ensure that an authorised representative is present, at the time of collection and delivery to provide access, directions and instructions. That person is deemed to have authority to act on your behalf and to accept these Terms and Conditions.
It is your responsibility to check that nothing has been left behind before the vehicle departs. We do not accept responsibility for items not loaded into or unloaded from the vehicle.
7. Excluded and Restricted Items
We do not transport illegal goods, live animals, perishable items, hazardous or flammable materials, explosives, firearms, cash, important documents, precious metals, jewellery of high value or any items that may pose a risk to health, safety or property.
If you present such items for transport without our knowledge, they will be moved entirely at your risk. We reserve the right to refuse to load any item that we reasonably believe is unsafe, illegal, improperly packed or beyond the capacity of the vehicle or staff.
8. Payments and Charges
Payment terms will be confirmed at the time of booking. In many cases, a deposit may be required to secure the booking, with the balance due on completion of the service. We may require full payment in advance for certain bookings.
Accepted payment methods will be notified to you before work commences. All payments must be made in the currency and within the timescale specified. Failure to pay on time may result in interest charges, suspension of services, or refusal to unload goods until payment is made.
If additional services or time are required beyond the original booking, we may charge at our prevailing hourly or fixed rates. You authorise us to adjust the final bill accordingly where necessary.
9. Cancellations and Amendments
You may cancel or amend your booking by giving notice as early as possible. Where possible, please provide at least 48 hours notice for cancellations or substantial changes.
If you cancel with less than 48 hours notice, a cancellation fee may be charged to cover reserved time and resources. Cancellations made with less than 24 hours notice may be charged up to the full quoted amount at our discretion, particularly during busy periods.
If we need to cancel or postpone your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, accidents, illness, or other unforeseen events, we will notify you as soon as possible and offer an alternative date or time. Our liability in such cases will be limited to the return of any deposit paid and will not extend to consequential losses.
10. Delays and Waiting Time
We will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and may be affected by traffic, road conditions or other factors beyond our control. We do not accept liability for delays caused by such factors.
If we are kept waiting at collection or delivery addresses for reasons not caused by us, we may charge waiting time at our standard hourly rate, with any part of an hour being charged proportionately.
11. Liability for Loss or Damage
We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is limited as set out in this section.
We will not be liable for loss or damage arising from normal wear and tear, inherent defects, inadequate or improper packing by you, failure to protect items that are especially fragile, or the movement of goods under your direct instruction against our advice.
Any liability for loss or damage to goods while in our care will be limited to a reasonable amount per item or per job, as determined by us, unless a higher value has been declared and agreed in writing before the service and any additional charges have been paid. We do not accept liability for items of exceptional or sentimental value that have not been clearly declared and agreed.
We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress, arising from delay, damage, or loss of goods.
12. Reporting Damage or Loss
You must inspect goods at the time of delivery and notify us immediately of any visible damage or missing items. Any claims must be made as soon as reasonably practicable and, in any event, within a reasonable time after completion of the service.
We may request evidence to support your claim, such as photographs or purchase receipts. Failure to report issues promptly may affect our ability to investigate and may limit or invalidate any liability we might have.
13. Waste, Disposal and Recycling
Man with Van Hampton Wick operates in line with applicable waste and environmental regulations. We are not a general waste carrier and cannot remove household, construction or commercial waste unless this has been specifically agreed and arranged in compliance with relevant regulations.
We will not dispose of hazardous waste or restricted materials. Where we agree to remove unwanted items, you confirm that you have the right to dispose of them and that they do not include any prohibited materials. Any disposal charges, recycling centre fees or additional handling costs will be added to your bill.
You remain responsible for complying with local waste rules and ensuring that any requested disposal of items is lawful. We reserve the right to decline removal or disposal of any items we consider unsuitable or unlawful to transport or discard.
14. Health and Safety
We reserve the right to take any steps necessary to protect the health and safety of our staff and others. This may include refusing to move particularly heavy, unstable or dangerous items, or suspending work where conditions are unsafe.
You must ensure that access routes, stairways, lifts, gardens, driveways and internal areas are safe and reasonably clear for our staff to work. We are not responsible for any damage arising from unsafe or obstructed access that you did not disclose or remedy.
15. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, road closures, accidents, strikes, public disorder, war, pandemics, fuel shortages or failure of communication or transport networks.
16. Complaints
If you are dissatisfied with any aspect of our service, you should raise your concerns as soon as possible so that we can seek to resolve the matter. We will review all complaints carefully and respond within a reasonable time. Making a complaint does not affect your statutory rights.
17. Data Protection and Privacy
We collect and use your personal information only to manage bookings, deliver services, process payments and handle enquiries or complaints. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the service, comply with legal obligations or protect our legitimate interests.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and Man with Van Hampton Wick agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.
19. Variation of Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, legal requirements or business needs. The version in force at the time of your booking will apply to your service. We recommend that you review the Terms and Conditions prior to each booking.
20. Entire Agreement
These Terms and Conditions, together with any specific written agreement or confirmed quotation, constitute the entire agreement between you and Man with Van Hampton Wick in relation to the services provided. No verbal statement or representation shall vary these terms unless confirmed in writing by us.
By making a booking or allowing the service to proceed, you confirm that you have read, understood and agree to these Terms and Conditions.
