Man with Van Hampton Wick Privacy Policy
This Privacy Policy explains how Man with Van Hampton Wick collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Hampton Wick customers and service users in the Hampton Wick area, including anyone who contacts us to request a quotation, make a booking, or otherwise use our man and van services.
Man with Van Hampton Wick is committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. We only process personal data in a lawful, fair and transparent manner, and we take appropriate steps to keep your information secure.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Contact details, such as your name, address, service address, billing address and general location in the Hampton Wick area. Communication details, such as any information you provide when you contact us by phone, messaging services, online forms or in writing, including enquiries, feedback, complaints and instructions relating to your move or transport requirements. Booking and service details, such as dates and times of bookings, pick-up and drop-off locations, description of items to be moved, property access information, and any additional services requested. Payment-related information, such as amounts charged, payment method used and payment status, as required for invoicing and accounting. We do not store full card details where payments are processed via third-party payment providers. Technical or usage data, such as basic information about how you reached our website or advertising content, where this is provided by your device or browser, and subject to applicable cookie or consent settings.
We do not intentionally collect special category data such as health information, racial or ethnic origin, political opinions or similar sensitive data. We ask that you do not provide such information unless it is strictly necessary for the delivery of our services, and only where you choose to share it with us.
How we collect your data
We may collect personal data directly from you when you contact us to request a quote, place a booking, make a payment, provide feedback, or otherwise communicate with us. We may also receive personal data indirectly if another person books services on your behalf and provides your contact details and service address for the booking.
Where lawful and appropriate, we may also receive limited information from third-party platforms or advertising partners when you respond to an advert, form or listing relating to Man with Van Hampton Wick.
Lawful bases for processing
We rely on a number of lawful bases under data protection law to process your personal data. These include:
Contract: We process your personal data where it is necessary to enter into, or perform, a contract with you. This includes arranging quotations, confirming bookings, delivering removal or transport services, communicating about your booking and processing payments. Legal obligation: We process certain data where we are required to do so by law, such as for accounting, tax records and compliance with regulatory or law enforcement requests. Legitimate interests: We process data on the basis of legitimate interests where this is necessary for the operation and improvement of our business and where your rights and freedoms are not overridden. This may include recording past jobs for reference, quality assurance, handling enquiries and complaints, and maintaining basic records of customers in the Hampton Wick area. Consent: Where required by law, we rely on your consent for specific purposes, such as certain types of marketing communication or the use of non-essential cookies. You can withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations for our man and van services in the Hampton Wick area. To manage and fulfil bookings, including planning routes, scheduling staff, and confirming details with you. To communicate with you before, during and after the provision of services, including responding to enquiries and providing customer support. To process payments, issue invoices and manage our accounts and financial records. To maintain internal records of services provided, locations served and customers engaged. To improve our services, business processes and customer experience, including monitoring service quality. To comply with legal obligations and respond to legal or regulatory requests.
Data retention periods
We keep personal data only for as long as it is necessary for the purposes described in this Privacy Policy or as required by law. The retention periods we apply depend on the type of data and the purpose for which it is processed.
Customer and booking records are generally kept for a period that allows us to respond to queries about past services, manage any disputes, and meet legal and tax obligations. Financial and invoicing information is typically retained for the minimum period required under applicable tax and accounting laws. Communication records may be kept for a reasonable period to help us manage ongoing enquiries, feedback and complaints. After the relevant retention period has elapsed, we will delete or anonymise your personal data so that it can no longer be linked to you.
Data processors and third parties
We may share personal data with carefully selected third parties who act as data processors on our behalf. These third parties only process your data in accordance with our instructions and for the purposes described in this Privacy Policy.
Examples of processors and third parties include payment processing providers who handle card or electronic payments for our services, accounting or bookkeeping services who assist with our financial records, IT and hosting providers who support our systems and data storage, and communication or messaging services that help us manage enquiries and booking confirmations.
Where third parties act as independent controllers, such as banks or regulatory authorities, they will have their own responsibilities and privacy terms. We do not sell your personal data to third parties.
International transfers
Where it is necessary for technical or operational reasons, your personal data may be stored or accessed on secure servers located outside the United Kingdom. In such cases, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent protection measures, to ensure that your data is given a level of protection essentially equivalent to that provided within the UK.
Security of your data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include access controls, secure storage and limiting the personal data we collect and retain to what is strictly necessary.
While we strive to protect your personal information, no method of transmission or storage is completely secure. We encourage you to take care when sharing information with us and to notify us promptly if you believe your data may have been compromised in connection with our services.
Your data protection rights
As a data subject, you have a number of rights under data protection law in relation to your personal data. These rights apply to all Man with Van Hampton Wick customers in the Hampton Wick area, subject to certain legal limitations and conditions.
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Right to restriction of processing: You may request that we restrict how we use your data in certain situations, such as while we are considering a request for rectification. Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used format so that it can be transferred to another controller where technically feasible. Right to object: You have the right to object to certain types of processing, including processing based on legitimate interests, on grounds relating to your particular situation.
To exercise any of these rights, please contact us using the contact details you already have for Man with Van Hampton Wick. We may need to verify your identity before responding to your request.
Complaints
If you are unhappy with how we handle your personal data, you should contact us first so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
