Terms and Conditions for Man With Van Hampton Wick
These Terms and Conditions apply to all services provided by Man With Van Hampton Wick, including domestic removals, office moves, furniture transport, and related loading or unloading services. By making a booking, you agree to be bound by these terms. If you are booking on behalf of another person or business, you confirm that you have authority to accept these terms for them. The purpose of this page is to set out a clear agreement for the use of our man with a van services, so that both parties understand their obligations before work begins.
In these terms, references to “we,” “us,” or “our” mean the service provider trading as Man With Van Hampton Wick, and references to “you” or “customer” mean the person or entity booking the service. These terms cover the booking process, payment requirements, cancellation rules, liability limits, waste handling responsibilities, and the law that governs the agreement. They are intended to be read alongside any written quotation, booking confirmation, or service notes provided before the move.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No employee, driver, or subcontractor has authority to vary these terms unless we confirm the change in writing. For the avoidance of doubt, the use of the term van removals service includes any vehicle, labour, packing support, or disposal activity supplied as part of the booking.
Booking Process
Bookings may be requested by telephone, email, online form, or any other method we make available from time to time. A booking is only accepted once we have confirmed it in writing or otherwise clearly acknowledged it as confirmed. A quotation, estimate, or availability check does not by itself create a binding contract. We may ask for details such as collection and delivery addresses, access conditions, item lists, floor levels, parking restrictions, and preferred dates or times so that we can provide an accurate quotation for the moving van service.
It is your responsibility to provide complete and accurate information at the time of booking. If the information supplied later proves to be incomplete, inaccurate, or materially different from what was disclosed, we may revise the quotation, change the service plan, or decline to proceed if the revised conditions are unsafe or impractical. This includes, without limitation, additional items, heavier loads, difficult access, waiting time, or special handling requirements. We reserve the right to refuse to move items that are not reasonably capable of being transported safely with the agreed vehicle and equipment.
Where a preferred time is requested, we will do our best to meet it, but time slots are estimates and may be affected by traffic, access delays, weather, previous jobs, or circumstances beyond our control. If we need to amend the booking for operational reasons, we will notify you as soon as reasonably possible and offer an alternative where practical. You should ensure that someone with authority is present at both collection and delivery points unless otherwise agreed in advance.
Payments and Charges
Unless otherwise stated in writing, charges are based on the quotation issued at the time of booking and may reflect an hourly rate, a fixed fee, or a combination of labour, vehicle, mileage, waiting time, and additional services. Prices may also include reasonable costs for tolls, congestion charges, parking fees, ferry costs, or other route-related expenses where these are necessary for the performance of the service. Any extra work requested on the day may be charged at our prevailing rates. The customer agrees to pay all sums due in full without deduction or set-off unless required by law.
Payment terms will be confirmed at booking or on the invoice. We may require a deposit or advance payment to secure the date, particularly for larger moves or where third-party costs are expected. The balance must be paid according to the payment schedule stated in the booking confirmation. We accept the payment methods we indicate from time to time, and any bank charges or card fees imposed by your provider remain your responsibility. If payment is not received when due, we may suspend the service, retain items lawfully as permitted, or charge reasonable recovery costs where applicable.
Unless expressly agreed otherwise, all quoted prices are exclusive of VAT where VAT applies. Any estimate given before the final service details are known is not a guaranteed fixed price and may change if the scope of work changes. If additional labour is needed due to delays, incomplete packing, restricted access, parking difficulties, or unforeseen handling issues, extra charges may apply. We will aim to inform you before incurring materially higher costs, but this may not always be possible if urgent action is needed to protect the goods or complete the service efficiently.
Cancellations, Rescheduling, and No-Shows
If you need to cancel or reschedule your man and van Hampton Wick booking, you must notify us as soon as possible. The amount of any cancellation charge will depend on the notice given, any costs already incurred, and whether the booking can be reallocated. If you cancel with sufficient notice, we may refund some or all of any deposit, less reasonable administrative costs and third-party expenses. If you cancel at short notice or fail to be present when the vehicle arrives, we may charge up to the full amount of the quoted service if we have reserved time, staff, or equipment for your move.
If we must cancel or reschedule due to vehicle failure, staff illness, safety concerns, extreme weather, or another reason beyond our reasonable control, we will use reasonable efforts to offer a revised appointment or an alternative arrangement. Our liability for cancellation will be limited to refunding sums paid for the affected service, unless otherwise required by law. We are not responsible for losses arising from missed appointments with third parties, delayed completion dates, or the consequences of events beyond our control.
Customer Responsibilities
You must ensure that all goods are properly packed, unless packing has been expressly included in the booking. Fragile, high-value, sentimental, or specialist items should be clearly identified before the move. You are responsible for taking reasonable steps to protect floors, walls, doors, and fixtures at both properties, and for arranging any necessary permissions for parking, access, or loading. If permits, lift reservations, concierge arrangements, or other permissions are required, you must obtain them unless we have agreed in writing to do so on your behalf.
You must not ask us to transport any item that is illegal, hazardous, unsafe, or prohibited by law or by the policies of carriers, insurers, or authorities. This includes, without limitation, firearms, explosives, unlabelled chemicals, asbestos, stolen goods, or waste that cannot lawfully be transported. We may inspect items before loading and refuse any item that we reasonably believe is unsuitable for transport. If prohibited items are concealed within a load, you remain responsible for any loss, damage, fines, or delays caused by their presence.
Liability and Insurance
We will exercise reasonable care and skill in carrying out the service. However, because moving work involves handling goods in changing environments, certain risks are outside our control. Our liability is limited to direct loss or damage caused by our proven negligence or wilful misconduct. We are not liable for indirect, consequential, or economic losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
Where goods are damaged or lost and we are found legally responsible, our obligation will generally be limited to the lesser of the repair cost, replacement value, or an amount reasonably attributable to the service element in question, subject to any applicable insurance arrangements and the nature of the claim. You must notify us of any apparent damage, shortage, or discrepancy as soon as reasonably possible and in any event within 24 hours of completion, with supporting evidence where available. Failure to allow us a reasonable opportunity to inspect the issue may affect any claim.
Unless we have agreed in writing to provide full packing or specialist handling, we do not guarantee the condition of items that are inadequately packed, already damaged, structurally weak, or inherently fragile. Delicate items such as glass, mirrors, electronics, antiques, artwork, and plants may require additional precautions, and you should inform us in advance if any such items form part of the job. Where we agree to move particularly valuable items, you are responsible for ensuring that adequate insurance is in place for their full value.
Waste Regulations and Disposal
If the service includes disposal, clearance, or removal of unwanted items, it is your responsibility to ensure that the materials are lawfully capable of being removed and disposed of. We operate in accordance with applicable UK waste regulations and may require you to identify the contents of any waste load before collection. We do not accept responsibility for waste that is misdescribed, concealed, contaminated, or classed as controlled, hazardous, or special waste unless we have expressly agreed in advance to handle it and are legally permitted to do so.
You must not present fly-tipped, stolen, dangerous, or illegal waste for removal. If we suspect that a load may contain prohibited materials, we may refuse to collect it, unload it, or continue with the service. Any charges already incurred will remain payable. When we do remove waste, we may transport it only to licensed or otherwise authorised facilities, and we may keep records such as transfer notes or photographs where required by law or operational necessity. By booking disposal as part of a van removal service, you confirm that the waste is yours to dispose of or that you have authority to arrange its removal.
If you ask us to dispose of waste generated by a business, renovation project, or tenancy clearance, you may have additional obligations under environmental rules, duty of care requirements, or landlord and local authority conditions. You are responsible for informing us of any such obligations and for ensuring that the waste description is accurate. We may charge additional fees for sorting, segregation, loading, or handling of items that require special treatment, and we may decline any waste that cannot be lawfully accepted or transported under our operating procedures.
Delays, Force Majeure, and Access Problems
We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, road closures, accidents, strikes, public transport disruption, fire, flood, power failure, acts of government, or unanticipated access restrictions. If such an event occurs, our obligations will be suspended for the duration of the event and for a reasonable recovery period. We will make reasonable efforts to resume the service, but we do not accept liability for losses caused by unavoidable delay, provided we have taken reasonable steps to mitigate the impact.
If access is blocked, unsafe, or materially different from what was described at booking, we may be unable to complete the service on the agreed terms. Examples include no parking space, narrow stairways, lift failure, incomplete key handover, or missing site access arrangements. Any resulting waiting time, re-delivery, or additional labour may be charged. You must ensure that access routes are clear and suitable for the size of the vehicle and the items being moved. Where we reasonably believe that continuing would place people or property at risk, we may stop work until the issue is resolved.
Data, Privacy, and Communications
We will use any personal data you provide for the purpose of managing the booking, providing the service, issuing invoices, and dealing with any follow-up queries or claims. We will handle personal data in accordance with applicable UK data protection law. By communicating with us by email, phone, text message, or other electronic means, you consent to receiving operational updates, booking confirmations, and payment-related communications through those channels. We do not sell customer data to third parties.
Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the law requires otherwise. If you are dealing as a consumer, nothing in these terms affects your statutory rights. If any dispute arises, both parties should first attempt to resolve it in good faith before starting formal proceedings, but this does not limit either party’s legal rights.
By proceeding with a booking for Man With Van Hampton Wick, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We may update these terms from time to time to reflect changes in law, insurance, operational practice, or pricing structure. The version in force at the time of your booking will apply unless a later written agreement states otherwise. If a quotation, booking note, or invoice contains a specific term that conflicts with these terms, the specific written term will apply only to the extent of that conflict.
These terms are intended to create a fair and practical framework for our man with a van services. They are designed to protect both the customer and the service provider by setting expectations on pricing, timing, access, handling, and disposal. If you require any special arrangement, it must be agreed in advance and confirmed in writing. No waiver of any right under these terms will be effective unless made in writing, and any delay or failure to enforce a term does not mean that we have waived that right.
For all bookings involving transport, loading, clearance, or disposal, you should ensure that the service scope is clear before the day of the job. This helps us allocate the correct vehicle, labour, and timing for a smooth and efficient operation. Where the service includes multiple stops, collection from storage, or partial dismantling of furniture, these should be disclosed during booking so that the quotation reflects the full work involved. By placing a booking, you confirm that any instructions you give are accurate and complete to the best of your knowledge.